Contact us

Contact Us

If you need assistance with anything related to your account, a specific game or our services, we are here to help.

Customer Support Availability

Our customer support team is available via various channels to ensure that your questions and concerns get the attention they deserve. Please note that our phone support operates during specified UK business hours, with some extended availability on draw days for added convenience.

If you prefer to communicate online or have a query outside of these hours, please refer to one of our other support options below.

Email Support

For non-urgent matters or general inquiries, email is an excellent choice. Please use the contact form available in your account settings or on our website.

You can expect an email response within 1-2 business days during normal operational hours.

Please note that due to high volumes of queries we cannot guarantee immediate responses for sensitive information like password recovery requests through this channel.

Phone Support

For real-time assistance and urgent matters, please contact our dedicated customer support team via telephone. Please refer to the UK phone numbers provided in your account settings or on our website.

Please note that response times may vary during peak periods due to an increased volume of calls but all queries are handled as promptly as possible by trained professionals familiar with the platform's functionality and regulations.

Live Chat Support

For a quick, live interaction via text-based support in real-time. Please check our website for availability; our customer service team is available during normal operational hours (including extended periods on draw days).

Please note that we aim to handle as many queries as possible through this channel but it is one of the most resource-intensive so subject to a cut-off each day due to expected call volumes.

Help-Centre Access and FAQ

For answers to common questions, please visit our help centre available on our website. This comprehensive section covers frequently asked topics from account management through technical troubleshooting.

We have also embedded an easily accessible search tool that allows you to quickly find relevant information related to your current issue without having to dig deep into articles and sections.

Verification or Account-Help Support

For assistance with account verification, password recovery, or other issues requiring immediate access to your account for security purposes, please contact us via phone support where possible. Alternatively, reach out through the contact form if email is more suitable.

If you are experiencing difficulties due to a self-imposed time-out on your account (in order to help manage responsible gaming), you can reach out using either method listed above and we will guide you through the process of re-enabling access to your account once any stipulated waiting period has elapsed.

Responsible Gambling Assistance

We have taken numerous steps to create a safe environment for all our users. If concerns arise regarding responsible gaming habits, please reach out via email or contact form (where emails will be prioritized) where a trained gambling counselor familiar with UK regulations and current guidelines is available.

In addition, you can access useful links from well-established organizations in the UK aiming to support gamblers through difficult periods: GamCare and GambleAware for assistance advice as they become necessary.

Technical Support

For any technical issues or questions related to device compatibility, please refer to our help centre first. If you have been unable to find an answer there that resolves your issue, contact us via phone support where one of our experienced staff will assist with resolving the matter quickly and efficiently.

Regarding escalations; for urgent situations requiring intervention not easily addressed through regular customer support channels or in more severe cases due to high-risk exposure for example please don't hesitate to reach out - you are always able to escalate your case but it is always best handled first via standard channels where feasible given operational constraints.